Behind the Scenes
For centuries, the Hanko -- a unique stamp personalized to each individual or corporation -- has dominated Japanese business. While the Hanko will always have a place in Japanese culture, DocuSign has partnered with Shachihata, a Japanese leader in producing unique Hanko stamps, to bring an integrated eSignature solution to market in March 2017.
The partnership, first announced in 2015, will allow Japanese companies to utilize an electronic Hanko functionality, called the Personal eHanko, when conducting business. This new solution will allow signers to upload and apply a personal Hanko to represent their signature or approval on any document, completely eliminating the need for paper.
The integration of Shachihata's e-hanko with DocuSign's Digital Transaction Management (DTM) platform will enable the digitization of business processes in Japan, empowering Japanese companies to achieve faster speed of transactions, increased security and compliance, and improved customer experiences.
Just as DocuSign has transformed how business is transacted in the United States, so too that is the goal for Japan.
What’s important here is that so many of Japan’s top industry leaders and government officials back this initiative!
Former Chairman of the Real Estate Association of Japan, Kawaguchi Yuuichiro is a champion for Japan’s digital transformation.
NTT, one of Japan’s largest advanced technology companies became a DocuSign Japan showcase account and President and CEO Dr. George Kimura joined our advisory board as a founding member.
"DocuSign is one of the most strategic categories of cloud services today, helping companies like us, NTT-AT, achieve their digital transformations," said George Kimura, President and CEO of NTT Advanced Technology. "DocuSign's DTM platform service positively impacts nearly every area where we measure our success, including revenues, efficiency, costs, security, compliance, customer experience, and sustainability.”
All of these Japanese thought leaders look at DocuSign as a catalyst to accelerate Japan’s digital transformation. Our goal is to help Japanese government and companies increase productivity and save paper. Japan has the second most paper per capita in the entire world!
Here are a few more photos and experiences from my time in Japan.
Upon arrival, Yasuki Kaibori, the Japanese Minister for Construction, Engineering and Real Estate, demonstrated the paper problem DocuSign will solve in Japan’s real estate economy. We called this giant stack the Tokyo Paper Tower!
No one understands the benefit of digitization more than Mr. Sato.
"As the clear global standard for Digital Transaction Management, DocuSign is helping Pasona to digitize our business for faster speed to results and greater productivity. After implementing DocuSign for Salesforce, we saw immediate benefit and return on investment with DocuSign decreasing our cost per transaction by 50%.” – Scott Sato
After the joint DocuSign and Shachihata press conference in Tokyo to announce the eHanko roll out, I sat down for an interview with Waichi Sekiguchi from Nikkei, the Wall Street Journal of Japan, to discuss Japan’s push to go paperless. Drastically transforming business requires changing regulations and practices. Read more about it here using an online translation tool:
A special thanks to everyone who helped make this trip a resounding success, including Hayato Koeda, Vice President and General Manager of DocuSign in Japan, and Jonathan Heimer, Deputy Sr. Commercial Officer of the U.S. Embassy in Japan. Stay tuned for more to come!