I believe in karma: we all reap what we sow. But I also believe in doing things for the right reasons without any expectation that you might somehow be paid back for your actions in the future.
This is what I call “pure heart” where you’re only motivation is to help others in need. And sometimes it is during the worst of times when someone’s true heart actions make the most impact.
For example, I’ll never forget the tragic events that unfolded on 9/11. As it happened, our company was hosting a large conference for our financial services customers in New Orleans the day the planes struck the World Trade Center. As the news trickled in—this was far more than just an accident—a dilemma quickly presented itself: many of our customers were based in New York City and were soon worried sick about their colleagues and family members.
But with the airports under lockdown, how were we going to get the 1,000 people attending our conference home?