Keith did a particularly good job of making sure that the board of directors had complete exposure to - and familiarity with - the management team. Many CEOs will shield their management team from the board of directors…and the board has no idea who is really doing the work, who is part of the management team…Keith made sure that [the board] had complete visibility and exposure to the management team both inside the boardroom and outside the boardroom…He had employees make presentations to the board all the time, saying, ‘I’m not going to serve as a conduit to the board. I want the board to hear it directly.’ It was tremendous.

Hatim Tyabji Chairman of Best Buy