He’s deeply intellectual. However, he’s also reasonably understated. A consensus-builder. At the same time, he’s very charismatic. These are attributes that are normally very hard to find in one individual. You usually find that an individual who is very charismatic and a superb public speaker, you also usually find that this individual is egotistical, is not inclined to listen to people, and in fact, is anything but a consensus-builder. It is those key elements of Keith’s management style that really enabled him to succeed, to build the very strong team around him that allowed the company to succeed.
Chairman of Best Buy